Refund Policy

The 7-day guarantee

If you are a first-time customer and the service does not work on your device, request a refund within 7 calendar days of activation. We will first try to fix the problem — most issues turn out to be a player setting or a network restriction, and once solved a refund is unnecessary.

If a fix is not possible, we refund the full amount you paid for that subscription.

What is covered

• The service does not load at all and support cannot resolve it.
• Channels are consistently unusable on every device and network you try.
• You were charged twice for the same order.
• Your device is not supported and no supported device is available to you.

What is not covered

• A change of mind after the 7-day window.
• Problems caused solely by your internet connection, Wi-Fi, device or ISP once we have diagnosed them as such.
• Free trials — these carry no charge, so there is nothing to refund.
• Reseller credits, which are consumed when a line is created.
• Accounts suspended for abuse, credential sharing or resale outside the reseller program.

How to request a refund

Email support@strongiptv.co or message us on WhatsApp from the number used at checkout. Include your username and a short description of the problem. We may ask for a screenshot or a short video so we can verify the issue — that is what lets us approve a refund quickly instead of disputing the claim.

Processing time

We do not deduct processing fees from an approved refund.

• Card payments: 5–10 business days after approval, depending on your bank.
• PayPal: usually 1–3 business days.
• Cryptocurrency: returned in the same asset at the value received, usually within 48 hours.

Chargebacks

Please contact us before opening a chargeback. A chargeback freezes the dispute and can take weeks to resolve. If a chargeback is filed without contacting us first, we may suspend the line while the dispute is open and provide the payment processor with the support history.

Statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your country. Where local law provides a longer cancellation period for digital services, that period applies. Because access to a digital subscription begins immediately after purchase, you may be asked to acknowledge that the right of withdrawal is lost once activation details are delivered — this is standard for digital services in the EU and UK.